COVID-19 Policy
for Clients and their Families
This COVID-19 Policy for Clients and their Families includes the measures we are actively taking in order to mitigate the spread of COVID-19 and protect you, your family as well as our Relocation Consultants.
You are kindly requested to follow all rules diligently, to sustain a healthy and safe partnership in this unique environment. It is important that we all respond responsibly and transparently to these health precautions.
We assure you that we will always treat your private health and personal data with high confidentiality and sensitivity.
This policy applies to all of our clients who are accompanied by our consultants.
Preferred Home Search Methodology:
We will consider each case on an individual basis, to establish whether it is best to conduct an accompanied tour, or facilitate the search process remotely.
Where possible, we strongly encourage that the home-search be carried out remotely so as to minimise face to face contact and the risk of infection.
Letting agents will not permit multiple persons to attend a property viewing at any one time, so the remote method would make the viewing process more compliant with agent’s protocol and minimise the risk to the agent, or their employees / tenants.
Where remote searches are conducted, we would take necessary measures to ensure that the client has the necessary information to hand (photography, video, inventory and report), and assist them in making an informed decision.
Accompanied Home Search:
Where it is mutually agreed that an accompanied search can take place, the rules listed below must be respected, and obligations met.
If the client has to cancel at the last minute, due to COVID-19 symptoms, the Relocation Consultant will conduct the search as planned, remotely, and report back. This will avoid any cancellation charges, but remote service charges would apply.
When an accompanied search is conducted the client should make arrangements for their own transport to and from property viewings. If this is not possible then the client should make the Relocation Consultant aware 48 hours in advance, so that they have suitable advance warning to valet and disinfect the vehicle which will be used.
The General Rules, mentioned earlier, must be respected at all times through-out the day. Suitable PPE should be warn when either in a property, or vehicle.
Unfortunately, should the client have family, they will not be permitted to come on the tour.
Obligations before Meeting Your Relocation Consultant:
• Check general health condition on a regular basis in the run up to date of your meeting(s). If you find yourself or a family member with a high temperature, coughing/sneezing on a regular basis, having a loss of smell/taste, or displaying a rash, inform your Relocation Consultant immediately.
General Rules:
• Meetings in person with our Relocation Consultants are possible by appointment only.
• Wear a face mask and use hand sanitizer before meeting our Relocation Consultant, as a precaution.
• Ensure social distancing to our Relocation Consultant of at least 2.00 m, when possible.
• Do not shake hands with our Relocation Consultant.
• Wear a face mask during personal meetings and transport.
• Always sit in the back of the car, should an accompanied tour be permitted.
• Cough/sneeze into your sleeve, preferably into your elbow. If you use a tissue, discard it properly and clean/sanitize your hands immediately.
• Avoid touching your face, particularly eyes, nose, and mouth with your hands to prevent getting infected.
• Avoid touching any surfaces, opening doors or cupboards, when viewing a property.
Obligations after Meeting Your Relocation Consultant:
• In the case that the general health condition of you or of one of your family members worsens or if you have been tested positive for COVID-19 within two weeks after the last meeting, we ask you to inform your Relocation Consultant immediately.
You should also follow the Scottish Governments guidance on Test and Protect. The following gives further information regarding this government led initiative.
https://www.gov.scot/publications/coronavirus-covid-19-test-and-protect-information-leaflet-2/